Become an Ellwood’s Steward

 

Our focus is on community and providing that community with healthy food that is natural, organic, and locally-sourced. Our team is built of gardeners, recyclers, volunteers, cooks, artists, artisans and healers who are all environmentally conscious people in constant search for the freshest local food and products we can find. We know our stuff and love our city, from the James River to the Blue Ridge Mountains – Richmond, Virginia is our home.

The employees of Ellwood Thompson’s are a proud, knowledgeable, and diverse group of down-to-earth, talented, quirky and inspired individuals who are dedicated to a clear mission. Because of this and because we are a locally-owned and independent market, we don’t take the hiring process lightly. We only hire people who are as passionate and dedicated as the rest of our team.

Our full-time employees enjoy a benefits package that includes eligibility for comprehensive health and dental insurance (with an individual option at no premium cost), short-term disability and life insurance provided at no cost to them. All of our employees are offered store discounts as well as discounts from local businesses and other organizations we partner with, plus more.

If you believe you’d be a great addition to our team, be sure to browse the open positions listed below and follow the instructions on how to apply. Once you send us your application, there’s no need to follow up with a call – we’ll definitely let you know if you’re what we’re looking for.

And remember – *All applicants must be 18 years or older to apply.

Current Job Openings:

The Juice & Coffee Bar Manager (FT)

Responsibilities:

  • Ensure excellent execution of customer special orders.
  • Provide product information for customers and extensive product training for stewards.
  • Hire, train, manage and provide constructive feedback to stewards.
  • Stay abreast of and trends in natural foods as it applies to specialty coffees and juices.
  • Provide product information for customers and extensive product training for stewards.
  • Place orders to ensure uninterrupted supply of popular season items for superior customer service.
  • Manages customer concerns and prompt attention to customer needs.
  • Ensure all ingredients used by the café are fresh and mission appropriate.
  • Execute the visual merchandising of products, mentor staff in this area
  • Supports the company’s goals and values.
  • Assure control accuracy and accountability of all department invoices and expenses.
  • Maintain retail prices based on company goals and insure all products are accurately priced and sales prices signs are up to date.
  • Ensure department operates in compliance with health regulations / department clean at all times.
  • Participates in development of department goals.
  • Works within approved budget and goals.
  • Supports the company’s goals and values.
  • Assure control accuracy and accountability of all department invoices and expenses.
  • Maintain retail prices and insure all products are accurately priced
  • Maintain accurate PLU’s in registers.

Qualifications:

  • A minimum of 1 years’ experience working as a barista/juicer.
  • Experience supervising staff.
  • Experience calculating figures, i.e. margins, discounts and other financial tasks.
  • Strong business acumen and experience with managing budgets.
  • Purchasing experience.
  • Excellent customer service skills.
  • Exceptional communication skills.
  • Ability to handle multiple demands.
  • Ability to lift up to 25 lbs.
  • Experience with natural foods and products a plus.

Manager on Duty (FT)

Responsibilities:

  • Assist the Front-End Manager in training, mentoring and directing cashiers, baggers and customer service employees.
  • Observe status of each department and report discrepancies, out-of-stocks, performance problems or other relevant conditions to appropriate manager.
  • Answer customer questions and complaints, or refer to appropriate staff.
  • Ensure accuracy and security of cash received through front end by upholding established money-handling procedures.
  • Keep store in clean, orderly condition during shift.
  • Ensure phone calls are answered promptly.
  • Address shoplifters, disorderly customers, medical emergencies in accordance with established procedures.
  • Back up for cashiers for breaks, ensure that other staff receives breaks.
  • Opening or Closing Shifts – Ensure that store is opened and closed in accordance with established policies and procedures.

Requirements:

  • Excellent communication skills:  good listening, and ability to provide clear instructions
  • Experience with a POS system
  • Experience in serving the public, preferable in retail setting
  • Ability to handle multiple demands
  • Calmness under pressure
  • Familiarity with natural foods preferred.
  • Prior management or assistant management experience preferred.

Cashier (FT)

Purpose: To provide friendly, courteous customer service by checking out customer purchases promptly and accurately

Responsibilities:

Cashiering

  • Come to work on time, dressed appropriately, and ready to work.
  • Greet customers, offer friendly helpful service.
  • Check out customer purchases quickly and accurately, using correct prices, departments and PLU codes.
  • Call for back-up as needed so that customers wait as little as possible to be checked out.
  • Bag groceries and ask customers if they need further help.
  • Promote special events and exciting sale items.
  • Become familiar with store policies and products in order to answer customer questions.  Refer unresolved questions to Manager on Duty.
  • Follow security procedures with customers, cash-handling, potential shoplifters or robbers.
  • Maintain checking area in clean, orderly condition.
  • Maintain shopper and register supplies at checkstands.
  • During down times, actively seek out work that needs to be done.

Customer Service

  • Answer and route phone calls, take messages as needed.
  • Issue credits to customers for returned items.
  • Help customers with placing special orders.

Front End Maintenance

  • Keep registers, register belts, and front work area in a clean, orderly condition.
  • Remove trash promptly, sweep and mop floor.
  • Take milk bottles to back.
  • Monitor the café area, whipping down tables and sweeping the floor as necessary.

Beyond the above listed duties, it is the employee’s responsibility to respond to any task that is deemed necessary for the smooth operation of the department.

Qualifications:

  • Must possess outstanding communication and people skills.
  • Must be able to execute multiple tasks simultaneously.
  • Experience serving the public.
  • Familiarity with natural foods.
  • Accuracy & attention to detail.

Essentials (Grocery) Manager (FT)

Purpose: To select, price and promote grocery items as well as the items in the sub-department, to    meet department objectives for sales, margin, inventory turns and customer service.

Responsibilities (include but are not limited to):

  • Provide product information for newsletter, promotions and customer inquiries.
  • Ensure all stewards have ongoing training in food offers to ensure prompt, friendly, educated customer service.
  • Schedule and monitor food production for efficiency and optimum customer service
  • Assists in addressing customer concerns promptly and communicating concerns with all kitchen/bakery/meat stewards.
  • Execute the visual merchandising of product, mentor stewards in this area
  • Schedule hours within payroll allocation
  • Ensure on the job training and continuous improvement
  • Ensure the flow of communication across shifts and days by maintaining an up to date communication log in an area that is easily accessible to stewards in each department
  • Follows up on day to day procedures to ensure proper communication with customers ie: signage, hot bar menu, upcoming specials to be promoted on social networking sites etc.
  • Ensure pricing guidelines are meet on a day to day basis.
  • Ensure department operates in compliance with health department regulations / department clean at all times.
  • Supports the companies goals and mission
  • Maintains a high level of product knowledge and continued learning
  • Assure control accuracy and accountability of all department invoices and expenses.
  • Maintain retail prices and insure all products are accurately priced and sales prices / sale signs are up to date.

Qualifications:

  • At least 2-5 years management experience in the field of restaurant, food service, catering or deli including: hiring, training, evaluating, and directing staff.
  • Proven ability to develop stewards and manage a department on a day to day basis within a budget and to the high standards required by management.
  • Passion and experience regarding using natural, organic, vegetarian and other specialty cuisines.
  • Creative merchandising abilities
  • Positive attitude and commitment to excellence.
  • Willingness to go above and beyond the duties of the position

Deli Counter Steward (FT)

  • Deli counter and customer service experience required
  • Must be a team player
  • Knowledge of Vegan and Vegetarian cuisine is a plus
  • This will be a morning shift 6AM to 2PM, but flexibility is needed

Create Steward (FT)

  • 2 years of experience is required
  • Must be able to prepare made to order sandwiches and salads
  • Typical schedule would be morning shift 6AM to 2pM working counter and doing prep.
  • Must have a flexible schedule

Production Chef (2 PT)

  • 2 or more years of experience required
  • Serve Safe certification a plan
  • Knowledge of Vegan and Vegetarian cuisine a plus
  • Must be able to work with other hard working cooks
  • Must have a flexible schedule

Barista (FT)

Job Summary: To prepare and maintain the high standards of the coffee, tea, juice and smoothie bar.

Responsibilities:

  • Connects with customers
  • Sets the example for the department by delivering exceptional customer service at all times
  • Prepares all drinks and juices to meet stores product stands
  • Follows health, safety and sanitation guidelines for all products
  • Follows store policy and procedures for operational flow at each production station
  • Follows standards for merchandising, stocking, rotating and storing products
  • Performs cleaning tasks in accordance with the duty rosters and cleaning standards
  • Ensures all prep work is done and stocked
  • Promotes special events and exciting sale items
  • Becomes familiar with store policies and products in order to answer customer questions
  • Follows security procedures with customers regarding cash-handling etc.
  • Maintains checking area in clean, orderly condition
  • During down times, actively seeks out work that needs to be done
  • Keeps registers and front work area in a clean, orderly condition
  • Removes trash promptly, sweep and mop floor

If you are interested in this position please email your resume and cover letter or download and complete an application from our website.

Ellwood Thompson’s offers a great benefits package including group health and dental coverage with an option for health/dental insurance at no cost to the employee, STD and Life Insurance 100% paid by company, accrued paid time off, profit sharing, employee discounts, 401K after one year, and more!

 


How to Apply:

  1. Come in to our store! We love putting faces to names. When you get here, walk up to our Customer Service desk and ask for the Manager on Duty. Tell them what position you’d like to apply for and they’ll be sure to get you the right application. You can fill it out in-store or at home, but be sure to take your time. You’re free to attach your resume to your application – we love seeing resumes, too! Once you’re done, return your application to the Manager on Duty or anyone at the Customer Service desk.
  2. Download your Ellwood’s Job Application (PDF) and fill it out, taking your time to make sure you give us everything we’re looking for. After you’re done email it to Jobs@Ellwoodthompsons.com or bring it in! Hand it to the Manager on Duty or anyone at the Customer Service desk.

Remember, most of our positions get filled quickly and we are looking for the best, so make sure you shine!

And again – no phone calls – you can bet we’re on top of it!

Thank you for your interest!